Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Cyantech Smart Solutions (Pvt) Ltd ("Company," “we,” “us,” or “our”), concerning your access to and use of the www.cyantech.lk website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

2. Products and Services

• Hardware & CCTV: All hardware components, including CCTV cameras and printing equipment, are subject to the manufacturer's warranty policies. Cyantech provides installation and support as outlined in your specific service agreement.
• IT & Software: Custom software solutions and network installations are delivered based on agreed-upon project scopes. Any modifications outside the initial scope may incur additional charges.
• Availability: All products are subject to availability. We reserve the right to discontinue any products at any time for any reason.

3. Payment Terms

Prices for our products and services are subject to change without notice. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, or error in your order.

4. Warranties and Returns

Return and warranty policies vary depending on the product category (e.g., Retailing vs. Industrial Printing Solutions). Customers must present the original invoice or receipt for any warranty claims. Physical damage, water damage, or unauthorized repairs void all warranties.

5. Limitation of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or our services.